IT Support Officer
|Salary:||up to £25,500 dependent on experience|
|Location:||Ross-on-Wye (flexible working options available)|
|Closing Date:||Wednesday 10 April 2019|
MCS is determined to create the actions that will make change happen for the future of our planet and to do that, we need reliable and appropriate IT systems and processes that support our teams to deliver our aims. If you’re a confident IT Officer dedicated to providing excellent support to teams, we would like to hear from you.
Our IT Support Officer needs to have the skills to provide user support, maintain the current IT infrastructure and lead on the implementation of selected new IT systems as required.
You’ll act as first point of contact for IT and telecoms queries for our team, responding to a variety of requests for technical assistance, hardware or software support. With excellent verbal and written skills, you’ll also be expected to produce user/systems documentation and deliver occasional small group training sessions.
As part of a small team, you’ll have confidence in your abilities and a positive, can-do approach. You’ll be able to work independently, using your own research and analytical skills to both solve IT problems and implement new services and technologies. Ideally, you’ll have a mixture of desktop support, server and networking skills. Equally, you will have a keen interest in learning new software and hardware solutions.
- IT helpdesk experience, including hands-on fault resolution, prioritising multiple tasks and maintaining a call log.
- In depth knowledge of MS Windows 10 and Office software products.
- Server hardware and software (rack servers, Windows Server 2016, Hyper-V, backup systems etc.).
- Network skills (e.g. wired/wireless networks, DHCP, DNS etc.).
- Office 365, Skype and SharePoint online.
- Excellent communication, both written and verbal, with skills to prepare user and system documentation.
We offer a great working environment, an incredible cause and the chance to support a dedicated and professional team who are committed to making a real difference.
Enquiries and further information
For any enquiries email email@example.com or telephone 01989 561574.
MCS is an equal opportunities employer welcoming applications from all sections of the community.
Eligibility to work in the UK is required.
Registered Charity No: 1004005 (England & Wales) SC037480 (Scotland)
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